All Reports Events Blogs Videos
Showing 4,888 results
  • PEAK Matrix®
    Sep. 11, 2025

    Enterprises across industries are adopting Communication Platform-as-a-service (CPaaS) to embed real-time communication within products, workflows, and customer journeys. Cloud APIs and SDKs let organizations deliver voice, messaging, video, email, and verification inside applications without operating telecom…
  • Sep. 30, 2024

    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition…
  • Viewpoint
    Oct. 20, 2023

    In today’s competitive business landscape, organizations recognize Customer Experience (CX) as vital for market differentiation. Despite economic uncertainty, companies are adopting digital Customer Experience Management (CXM) to navigate the downturn, gain a competitive advantage, and retain…
  • Discovery
    Sep. 03, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Provider Compendium
    Dec. 31, 2024

    As sustainability becomes increasingly integral to corporate strategy, ESG data management providers’ capabilities are emerging as essential for organizations to enhance their performance and accountability. Today, stakeholders demand transparency regarding ESG practices, and these platforms offer…
  • Thematic Report
    Aug. 30, 2024

    Economic uncertainties influenced global Engineering Research and Development (ER&D) spending in 2023, with enterprises prioritizing caution and cost control over rapid innovation. Despite the headwinds, enterprises spent on themes such as AI integration, generative AI exploration,…
  • Discovery
    June 06, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Location Spotlight
    June 10, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Viewpoint
    Sep. 23, 2024

    AI has evolved from simple rule-based systems to complex ML algorithms that mimic human cognition. Technology advances have enabled AI to excel in natural language processing, computer vision, and autonomous decision-making. Additionally, the rise of gen…
  • Provider Compendium
    Dec. 16, 2025

    Enterprises are increasingly adopting low-code platforms to speed up application development, modernize legacy systems, and enable greater collaboration between IT and business teams. By simplifying development through visual tools and reusable components, low-code platforms help organizations…
  • Viewpoint
    July 30, 2024

    To transform digitally, enterprises are adopting Intelligent Automation (IA) technologies to streamline operations and enhance customer experiences. Despite initial success with automating simple, high-volume tasks, many organizations struggle to scale these initiatives to more complex, long-running…
  • Thematic Report
    July 16, 2024

    In 2023, IT services and technology providers faced difficulties aligning with retail and Consumer Packaged Goods (CPG) enterprises’ expectations, resulting in a decline in client satisfaction scores when compared with 2022. Client satisfaction is essential in…
  • Viewpoint
    Oct. 04, 2023

    In response to the changing economic landscape and growing uncertainties, most forward-thinking enterprises are adopting contingent talent as a strategic lever to achieve the required agility, flexibility, and scalability. These enterprises are proactively reshaping their talent…
  • Thematic Report
    Sep. 26, 2023

    Procure-to-Pay (P2P) is a critical business process encompassing the full spectrum of activities associated with the acquisition of goods and services, from the initial procurement request to the final payment made to the supplier. Additionally, the…
  • Provider Compendium
    Sep. 14, 2023

    As the global Life and Annuities (L&A) insurance market rebounds from the pandemic’s impact, it faces a significant new challenge: uncertain macro-economic conditions that are exerting cost pressures on insurance carriers. In this context, insurers are…
  • Thematic Report
    Oct. 04, 2023

    The concept of impact sourcing has experienced remarkable growth and acceptance across geographies. Service providers have recognized the potential of leveraging impact sourcing to simultaneously achieve business objectives and create positive social change. Through targeted hiring…
  • Provider Compendium
    April 30, 2025

    Intelligent Document Processing (IDP) products remain vital in enterprises’ automation technology portfolios. It uses AI technologies, such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning, to classify and extract information…
  • Discovery
    Nov. 26, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Discovery
    Nov. 26, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • State of the Market
    Sep. 20, 2023

    Enterprises are recognizing the significance of application automation not only to enhance their technology stack but also to stay competitive in today’s market. As these enterprises become technologically mature, they are discovering that application automation can…

Items per page