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  • Provider Compendium
    Dec. 20, 2024

    European enterprises struggle with distinct cybersecurity challenges due to the region’s diverse cultural, linguistic, and regulatory landscape, demanding tailored solutions from providers. With rising generative AI usage, data security and governance laws, including the AI Act,…
  • PEAK Matrix®
    Aug. 17, 2023

    In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area. As a result, enterprises are increasingly leveraging Contingent Workforce Management (CWM) /…
  • State of the Market
    Nov. 14, 2023

    Over several decades, GBS centers have built a strong foundation of success, leading to significant diversification across geographies, industry verticals, and functions. The centers are continuously evolving to deliver value beyond cost arbitrage and to transform…
  • Technology Awareness Deep Dive
    Nov. 13, 2025

    This comprehensive report explores the evolution, current landscape, and future trajectory of solar photovoltaic technologies, with a global perspective. It delves into the three key generations of solar cell technology – first-generation crystalline silicon-based cells, second-generation…
  • PEAK Matrix®
    Jan. 18, 2024

    Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation. To unlock the full potential of emerging technologies, businesses are accelerating their application transformation…
  • PEAK Matrix®
    April 04, 2024

    Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • PEAK Matrix®
    Sep. 01, 2023

    After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.…
  • Discovery
    July 21, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Provider Compendium
    March 12, 2024

    The lending industry is evolving rapidly, with a focus on technology to enhance efficiency and user experience, while reducing costs. AI and predictive analytics are streamlining approval processes and offering deeper customer insights. In response to…
  • PEAK Matrix®
    June 04, 2024

    Process mining analyzes process-related information from event logs generated by enterprise systems (Enterrpise Resource Planning (ERP), Customer Relationship Management (CRM), etc.), to offer a fact-based approach to discover, monitor, and optimize existing processes. It is one…
  • Provider Snapshot
    Dec. 06, 2023

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • PEAK Matrix®
    Dec. 18, 2023

    Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes. Despite these developments, organizations are unable to fully capitalize on the potential…
  • NEW
    R&D Strategic Technology Outlook
    May 29, 2026

    Carbon-negative production platforms convert, stabilize, or retain carbon within materials, chemicals, and infrastructure products. This report evaluates five platform archetypes: volume-driven, procurement-backed platforms; additive, drop-in material platforms; energy-coupled platforms; circular feedstock platforms; and high-performance and specialty…
  • Viewpoint
    Oct. 05, 2023

    The pandemic-induced global shutdowns accelerated the adoption of remote work, driving numerous contact centers to transition to a work from home or hybrid model. While flexible work models offer benefits such as cost savings, heightened agent…
  • Provider Compendium
    July 09, 2024

    Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. It analyzes process-related information, primarily from event logs that enterprise systems (ERP, CRM, etc.) generate, offering a fact-based approach to discover, monitor, and optimize as-is…
  • Provider Compendium
    April 10, 2024

    As the healthcare industry shifts its focus toward prioritizing patients, patient involvement in their healthcare journeys is becoming increasingly important. In response to this evolving dynamic, healthcare enterprises are leveraging patient engagement platforms to enhance the…
  • Tech Provider Spotlight
    March 19, 2026

    Life sciences commercial engagement is undergoing a fundamental transformation as enterprises move from siloed, channel-centric models to coordinated, customer-centric omnichannel strategies. Increasing Healthcare Professionals (HCP) access constraints, evolving customer expectations, proliferation of digital channels, and mounting…
  • Location Spotlight
    June 14, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Thematic Report
    Nov. 21, 2024

    The MarTech landscape is transforming dynamically due to the rising demand for sophisticated marketing tools. The rapid emergence of new tools empowers businesses to deliver seamless, hyper-personalized customer experiences. Key innovation areas include Customer Data Platforms…
  • Viewpoint
    Nov. 10, 2023

    The life sciences industry is rapidly evolving due to macroeconomic shifts, regulatory changes, and increasing competition. These changes have also presented multiple challenges with regard to raw material management, drug efficacy, adherence to safety norms, and…

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