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  • PEAK Matrix®
    Dec. 16, 2019

    As the Finance & Accounting Outsourcing (FAO) industry shifts from an arbitrage-first to a digital-first model, buyers are increasingly trying to understand the digital ecosystem of service providers to minimize human effort, improve efficiencies, and drive…
  • PEAK Matrix®
    Dec. 13, 2019

    As we enter a new decade, the global life sciences industry is undergoing momentous changes and facing major headwinds including continued M&As, decline in blockbuster drugs and shift towards specialty drugs (including orphan drugs and personalized…
  • Provider Compendium
    Dec. 17, 2019

    This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. Each five-page service provider profile presents a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and…
  • Factbook & Primer
    Dec. 20, 2019

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • State of the Market
    Sep. 19, 2018

    The global multi-process Procurement Outsourcing (PO) market is expected to witness a growth of 11-12% in the next three years to reach US$3.6 billion in size by 2020. The growth is driven by increase in outsourcing…
  • Viewpoint
    Dec. 20, 2019

    The HR function is facing a wave of transformation. A new generation with strikingly new preferences is making its presence felt and digital technologies are driving disruption and changing the way organizations engage with their talent. The…
  • PEAK Matrix®
    Dec. 12, 2019

    Capital markets operations landscape is becoming intensely competitive, with more and more service providers diversifying their LoB presence as well as delivery footprint. The landscape is evolving, with players enhancing their capabilities in LoB, where their…
  • Provider Compendium
    Aug. 17, 2018

    The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 30+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
  • Thematic Report
    Nov. 27, 2019

    PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights into contemporary outsourcing trends driven…
  • Accelerator
    Dec. 03, 2019

    The way a function is organized impacts how effective it is at delivering against established priorities and fulfilling the role the company expects from it. In this report, we examine organization models for procurement and vendor…
  • Webinar Deck
    March 12, 2020

    On March 12, Everest Group hosted a webinar titled, "How Best-in-Class Organizations Leverage Intelligent Automation." Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy…
  • Provider Compendium
    Dec. 18, 2019

    The Clinical and Care Management (CCM) BPS Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers. In particular, the report compares service providers on their areas of strength and development. It…
  • Webinar Deck
    March 11, 2020

    On March 11, Everest Group in collaboration with NASSCOM, presented a webinar titled, "Digital Engineering: An Opportunity Unparalleled." As enterprises address evolving customer expectations around smart and connected offerings and try to impart efficiency and transparency…
  • Thematic Report
    May 08, 2020

    As more and more organizations seek digital transformation, application or software development is experiencing a shift toward an increasingly agile and DevOps-oriented environment. The deployment and delivery pace is expected to accelerate, and organizations are likely…
  • Provider Compendium
    Oct. 27, 2020

    A decade ago, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT operations management. Over time, enterprise expectations have evolved, and enterprises are now looking for automation-focused data /…
  • Viewpoint
    Dec. 06, 2019

    Organizations around the world are weathering a perfect storm characterized by a slowing economy, talent shortages, and significant technology and digital intervention. These challenges have resulted in widespread adoption of the Recruitment Process Outsourcing (RPO) model as a…
  • PEAK Matrix®
    Dec. 19, 2019

    Property & Casualty (P&C) insurers are witnessing massive disruption in their business ecosystem from evolving customer expectations, emerging risks, and extreme levels of competitiveness in the industry. In order to stay relevant, P&C insurers are investing…
  • Thematic Report
    Nov. 20, 2019

    Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista™ captures the key developments across outsourcing transaction trends, health of GICs, location risks…
  • Viewpoint
    Dec. 17, 2019

    Talent is a top strategic priority for organizations around the world. However, while talent is a great enabler – even a competitive differentiator – it also presents significant challenges, as virtually all CXO surveys demonstrate. Beyond…
  • Thematic Report
    Dec. 17, 2019

    The global insurance industry is undergoing operating model transformation through investments in digital innovation, operational optimization, and technology & talent modernization. One of the key objectives that insurers are targeting with such investments is ensuring competitive…

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