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PEAK Matrix®
Sep. 28, 2018

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The MCPO market has grown rapidly at a CAGR of ~20% from 2016 to 2017, to cross US$1.7 billion. It is currently dominated by only a handful of service providers; however, due to rapid growth in…
PEAK Matrix®
Sep. 27, 2018

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rewards and Recognition (R&R) Outsourcing – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The Rewards and Recognition (R&R) Outsourcing market has emerged as one of the fastest growing markets in the HRO space clocking a growth rate of ~14% between 2016-2017. With employee engagement and experience becoming increasingly important…
PEAK Matrix®
Sep. 27, 2018

Arkadev (Arko) Basak

Partner

Vishal Gupta

Partner

Recruitment Process Outsourcing (RPO) in Europe – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The European RPO market showed the strongest growth among all the regions in 2017. This growth was mainly driven by Continental Europe, rather than by the United Kingdom, which had been the traditional powerhouse of RPO…
PEAK Matrix®
June 05, 2020

Ashwin Venkatesan

Vice President

Sarweshwer Gupta

Senior Analyst

Zachariah K Chirayil

Practice Director

IT Security Services PEAK Matrix® Assessment 2020

Traditional enterprise security strategies have become obsolete due to the accelerated adoption of digital technologies, exponential rise in digital touchpoints, consumerization of IT, and convergence of IT-OT environments. Enterprises’ shift toward a programmable lean hybrid infrastructure,…
Press Release
Oct. 09, 2018

Analytics—Bedrock of Procurement Outsourcing—is Driving Sustained Double-digit Industry Segment Growth, According to Everest Group | Press Release

Analytics, artificial intelligence and robotic process automation see strong adoption as CPOs demand digital-first procurement ecosystem. The role of chief procurement officer (CPO) has expanded beyond driving down the overall spend and operating costs to delivering…
State of the Market
Nov. 12, 2019

Somya Bhadola

Practice Director

Disha Khandelwal

Information Specialist

Life and Pensions (L&P) Insurance BPO: Annual Deal Trends Report 2020

As the L&P insurance industry reaps increasing investments returns and premium growth, insurers that aim to accelerate their growth are looking at prudent allocation of resources in strategic investments. Such investments, whether in skilled people, digital…
PEAK Matrix®
Dec. 09, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Banking – Services PEAK Matrix™ Assessment 2020: IT Modernization to Enable Digital

The role of banks as a physical entity providing financial services/products is changing, to becoming an ecosystem enabler. The rapid onslaught of digital technologies has transformed banks from being financial services providers powered by technology, to…
State of the Market
Sep. 14, 2018

Sharang Sharma

Vice President

Contact Center Outsourcing Annual Report 2018: Transforming Customer Experience Through a Digital-First Approach

Contact centers are transforming to adopt a digital-first approach, as many enterprises regard CX improvement as one of their top strategic priorities. This has fundamentally transformed the CCO market, as enterprises increasingly look for service providers…
Provider Compendium
Nov. 27, 2019

Manu Aggarwal

Partner

Robin Jain

Practice Director

Akanksha Pathak

Senior Analyst

Financial Crime and Compliance (FCC) Operations Services – Service Provider Compendium 2020

The Financial Crime and Compliance (FCC) Operations Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 21 service providers. In particular, the report compares service providers on their areas of strength and development. It…
Thematic Report
Oct. 12, 2018

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rewards and Recognition (R&R) Outsourcing Market Report 2019 - Driving Enhanced Employee Engagement Through Tailored R&R Solutions

The Rewards and Recognition (R&R) outsourcing market has emerged as one of the fastest growing markets in the HRO space, clocking a growth rate of ~14% between 2016-2017. With employee engagement and experience becoming increasingly important…
State of the Market
March 31, 2020

Rohitashwa Aggarwal

Partner

Aditi Bansal

Practice Director

Shivani Mudgil

Senior Manager

GBS State of the Market Report: Evolving Operating and Governance Models to Build GBS of the Future

The global sourcing market grew rapidly to surpass US$211 billion in 2019, with Global Business Services (GBS) continuing to be an integral component of the sourcing model, accounting for ~27% of the market. The success of…
Provider Compendium
April 14, 2020

Amardeep Modi

Vice President

Harpreet Makan

Practice Director

Utkarsh Shahdeo

Senior Analyst

Process Mining – Technology Vendor Profile Compendium 2020

Process mining is a key enabler to achieve process excellence and automation, facilitating the digital transformation journey of organizations. Process mining solutions leverage event logs generated by information systems such as ERP, CRM, HCM, and SCM…
PEAK Matrix®
Sep. 26, 2018

Arkadev (Arko) Basak

Partner

Vishal Gupta

Partner

Krishna Sai Charan

Vice President

Multi-Country Recruitment Process Outsourcing (MCRPO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The global multi-country Recruitment Process Outsourcing (MCRPO) market covers the entire gamut of multi-country deals, from small regional deals with a few countries in scope, to large and complex global deals covering more than one region.…
Provider Compendium
May 01, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Utkarsh Shahdeo

Senior Analyst

Intelligent Document Processing (IDP) – Technology Vendor Profile Compendium 2020

Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
State of the Market
June 09, 2020

Anil Vijayan

Partner

Ashwin Gopakumar

Practice Director

Samikshya Meher

Practice Director

Intelligent Document Processing (IDP) State of the Market Report 2020 – Leave No Page Unturned With AI

Everest Group defines Intelligent Document Processing (IDP) as the capturing of data from documents (e.g., email, text, PDFs, and scanned documents), its categorization, and extraction for further processing using AI technologies such as computer vision, Optical…
State of the Market
Oct. 28, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Country Payroll (MCP) Solutions Annual Report 2019 – Moving Toward Unification of Payroll and HR Services

Multi-country Payroll (MCP) solutions is one of the fastest growing markets in the HR outsourcing space. While the traditional parameters of compliance and security are still the most critical for enterprises when adopting MCP solutions, new…
Thematic Report
Nov. 08, 2019

Anil Vijayan

Partner

Sharath Hari N

Vice President

Rachita Mehrishi

Senior Analyst

Supriya Rajpal

Manager

Riya Munjal

Senior Information Specialist

Start-ups Redefining Employee Experience – Trailblazers

The increasing need to engage and satisfy employees, accompanied by a shortage in skilled talent, has shifted the spotlight to employee experience. This report helps enterprises understand and improve employee experience by highlighting the increasing role…
Provider Compendium
Nov. 01, 2019

Priyanka Mitra

Vice President

Multi-country Payroll Solutions (MCPS) – Service Provider Profile Compendium 2020

The Multi-Country Payroll (MCP) Solutions Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Country Payroll (MCP) Solutions – Service Provider Landscape with PEAK Matrix™ Assessment, March 2019. This report provides comprehensive and…
Webinar Deck
Feb. 04, 2020

Eric Simonson

Managing Partner

Rohitashwa Aggarwal

Partner

Webinar Deck: Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce

On February, 4 Everest Group hosted a webinar titled, "Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce." Changing expectations for how Global Business Centers deliver value and innovation, combined with the…
PEAK Matrix®
Dec. 06, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Shrey Kalawatia

Senior Analyst

Life & Annuities (L&A) Insurance Application and Digital Services PEAK Matrix™ 2020 – Conflated Growth and Efficiency Agendas

Interest rate reversal has brightened Life A& Annuity (L&A) insurers’ short-term growth outlook. Amid general caution in the wake of high regulatory pressure and intense price competition, L&A insurers are optimistic to meet evolving customer demands…

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