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  • State of the Market
    June 12, 2020

    The global Salesforce services market is estimated at US$14.5 billion, growing at a CAGR of 28% over the past three years. The market is also one of the largest and fastest-growing in the broader enterprise platform…
  • PEAK Matrix®
    June 03, 2020

    Banking and Financial Services (BFS) firms are experiencing drastic regulatory changes – the most sweeping since the Volker reforms and Dodd-Frank Act following the 2008 economic crisis – across cybersecurity, data privacy, enterprise risk, financial crime,…
  • PEAK Matrix®
    March 03, 2020

    Various digital factors are disrupting the Business Process Services (BPS) market on both the demand and supply side. Enterprises are looking for not only cost savings, but also next-generation benefits from their relationships, and solution providers…
  • Factbook & Primer
    Jan. 16, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Provider Compendium
    Sep. 25, 2020

    COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows…
  • Webinar Deck
    Feb. 12, 2020

    On February 12, we hosted a webinar titled, "How Best-in-Class Organizations Manage Their Contingent Workforce." As the contingent or “alternative” workforce becomes an increasingly critical component of the overall talent strategy for most global enterprises, stakeholders are finding…
  • Viewpoint
    Jan. 29, 2020

    Generational shifts have been occurring in labor pools and workplace culture for some time now. The new workforce, dominated by Gen Z and millennials, is competitive, tech savvy, entrepreneurial, and dynamic. It strives to achieve work-life…
  • State of the Market
    Feb. 20, 2020

    Major healthcare payers have experienced an increase in their revenues over the past year owing to an increase in enrollment rates even though the industry has been battling many hurdles. The payer industry has continued to…
  • State of the Market
    Jan. 24, 2020

    Healthcare enterprises are facing rising costs, increasing consumerism , and regulatory push toward value-based care. As a result, these enterprises are looking beyond the administrative processes of claims and network management, to reduce the cost of…
  • State of the Market
    March 04, 2020

    Now more than ever, the healthcare provider industry is expected to improve care outcomes, keep pace with changing regulatory policies, and stay competitive in the face of disruptions, all the while keeping healthcare costs in check.…
  • Accelerator
    March 30, 2020

    This report is available only to GICs & Shared Services members. For information on membership, please contact us GICs have a unique view that enables them to see their organizations both from the outside looking in…
  • Viewpoint
    Jan. 15, 2020

    Organizations around the world are experiencing digital disruption, which has impacted various functions across industries, including talent acquisition. Increasing awareness of the benefits of digital adoption is pushing enterprises, service providers such as Recruitment Process Outsourcing…
  • In the News
    Aug. 16, 2018

    Here’s the big reason why most of the big IT services companies are still struggling to accelerate: Many large banks have got into a do-it-yourself mode for their IT. Where once they outsourced work, they are…
  • Thematic Report
    March 20, 2020

    Despite service providers ramping up investments to enhance their digital capabilities, the proportion of satisfied enterprise customers continues to decrease, having fallen five percentage points over the past year. Factors such as technology delivery and domain…
  • Thematic Report
    Jan. 24, 2020

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • Viewpoint
    Dec. 31, 2019

    Software-led transformation is strongly impacting products, services, and operations of enterprises across various industries, primarily in two ways. First, it is bringing considerable changes to engineering processes. Not only are product life cycles changing, but software…
  • Thematic Report
    Aug. 04, 2020

    The emergence of a globally connected ecosystem and ambient nature of technology are blurring traditional industry boundaries, with customers demanding seamless experiences to manage their lifestyle and business needs. BigTech firms, such as Amazon, Ant Financial,…
  • State of the Market
    Oct. 15, 2018

    Multi-Country Payroll Outsourcing (MCPO) is one of the fastest growing markets in the HR outsourcing space. The drivers for MCPO adoption are slowly witnessing a shift from the traditional to the next-generation ones, which include better…
  • Press Release
    Oct. 30, 2018

    Providers invest in AI, RPA and other next-gen digital solutions to improve employee experience with payroll systems. The Multi-Country Payroll Outsourcing (MCPO) market —one of the fastest growing markets in the human resources (HR) outsourcing space—…
  • PEAK Matrix®
    Dec. 16, 2019

    Increasing complexity, inefficient processes, and siloed operations are driving organizations to look for service providers who can deliver end-to-end SCM solutions. With lots of digital technologies coming-in, the Supply Chain Management (SCM) market has started moving…

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