Intelligent Automation in Business Processes (IABP) – Solution Provider Landscape with Solutions PEAK Matrix® Assessment 2020
Various digital factors are disrupting the Business Process Services (BPS) market on both the demand and supply side. Enterprises are looking for not only cost savings, but also next-generation benefits from their relationships, and solution providers have been quick to recognize this need to shift from the traditional labor arbitrage-driven model to digitally powered solutions. One of the most potent digital levers enabling this transformation is Intelligent Automation in Business Processes (IABP), which leverages RPA, Artificial Intelligence (AI), and advanced analytics to provide the benefits of higher speed, improved accuracy, enhanced customer experience, and reduced cost, among others.
This report examines the global IABP market and the solution provider landscape. It provides detailed analysis of service providers’ capabilities and market performance and their relative position on the Everest Group PEAK Matrix® and assists key stakeholders (technology vendors and solution providers) in understanding the IABP solution provider landscape.
This report is available to members.
