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  • State of the Market
    March 31, 2020

    The global services landscape continued to experience growth in 2019, though at a slower pace in terms of both revenue and headcount due to a global macroeconomic slowdown, tightening legal/regulatory landscape (GDPR, Brexit), and volatile currency…
  • Provider Compendium
    Aug. 21, 2020

    With the expansion of the Salesforce technology landscape, enterprises’ approach toward Salesforce has evolved from reactive relationship management to a proactive approach focused on Customer Experience (CX). Enterprises are trying to create a 360-degree customer view…
  • In the News
    Sep. 18, 2018

    With digital transformation all but mandatory across industries today, that innovation imperative is impacting every part of IT, including its outsourcing engagements. However, many CIOs are struggling to integrate third-party IT services deals into their long-term business strategies.…
  • Viewpoint
    Feb. 18, 2020

    The Engineering R&D (ER&D) space has been experiencing significant changes, with enterprises working to transform their products, services, and operations with new technologies and align them with evolving end-user expectations. The global macroeconomic environment has also…
  • PEAK Matrix®
    Feb. 11, 2020

    The integration of digital features and technologies across the mechanical, embedded, network, and software spectrums is making products highly interconnected and intelligent and increasing product testing complexity. As product life cycles shorten across industries, enterprises must…
  • Provider Compendium
    March 29, 2020

    The Intelligent Automation in Business Processes (IABP) Solution Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 24 IABP solution providers. Each profile offers a comprehensive picture of a provider’s scope of operations, technology solutions,…
  • State of the Market
    Feb. 27, 2020

    In 2019, the life sciences industry continued to innovate despite policy changes and increasing pressure to reduce drug prices. Digital transformation has been identified as a strategic imperative by many life sciences enterprises, and service providers…
  • PEAK Matrix®
    March 31, 2020

    While 2019 witnessed some changes in the relative positioning of the locations, going forward, we expect significant changes as players look to optimize their portfolios by expanding into nearshore markets. Across Asia Pacific, India and the…
  • Provider Compendium
    Oct. 24, 2018

    The Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium is a companion to Everest Group’s latest study, the Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape with PEAK Matrix™ Assessment, March 2018. This report provides…
  • Provider Compendium
    June 30, 2020

    A combination of regulatory push and market forces is driving the adoption of open banking globally, with the aim to enhance customer experience and reinvent product and business models. Banks are embracing open banking to take…
  • State of the Market
    March 31, 2020

    There have been significant variations in operating and business environment risk across locations driven by multiple factors such as quality of IT/BP infrastructure, safety and security, digital readiness, quality of life, geopolitical, regulatory, and macroeconomic environment.…
  • PEAK Matrix®
    Aug. 21, 2020

    COVID-19 has had a profound impact on enterprises, service providers, and employees. Most enterprises have handled workplace-related disruptions well, albeit with a knee-jerk reaction through Work From Home (WFH) enablement. However, the current WFH model allows…
  • Press Release
    Dec. 10, 2018

    Digital services continued to dominate outsourcing activity, driven by cloud-based deals The global sourcing industry posted healthy numbers for Q3 2018, marked by notable increases in outsourcing demand, according to Everest Group. The total contract value…
  • Provider Compendium
    July 07, 2020

    Banking and Financial Services (BFS) firms are experiencing drastic regulatory changes – the most sweeping since the Volker reforms and the Dodd-Frank Act following the 2008 economic crisis – across cybersecurity, data privacy, enterprise risk, financial…
  • Thematic Report
    Jan. 31, 2020

    The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. Everest Group interviewed senior stakeholders across enterprises in November…
  • State of the Market
    Jan. 24, 2020

    With CXOs acknowledging the need to move away from traditionally siloed, inefficient, complex, and non-customer-centric business models, the Life and Pensions (L&P) insurance industry is undoubtedly on a progressive journey. L&P insurers are increasing their budgets…
  • Thematic Report
    Feb. 14, 2020

    Digital engineering encompasses two broad areas: the engineering behind digital products (products that are intelligent, connected, and personalized) and the leverage of digital technologies (such as IoT, 5G, robotics, AI/ML, mobility, cloud, automation, data & analytics,…
  • Executive Briefs
    April 14, 2020

    This report is available only to Strategic Outsourcing & Vendor Management and GICs & Shared Service members. For information on membership or purchase, please contact us The COVID-19 pandemic has caused unprecedented crises in the global…
  • Factbook & Primer
    Jan. 23, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Factbook & Primer
    Feb. 05, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…

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