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  • Webinar Deck
    June 23, 2020

    On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy." The future is now for Work From Home (WFH). While WFH is not a new…
  • PEAK Matrix®
    May 18, 2020

    P&C insurers are increasingly looking to adopt third-party core platforms to quickly address the limitations of legacy core systems and improve operational efficiencies, agility, scalability, and front-to-back transformation. Guidewire has become the core platform of choice…
  • In the News
    Nov. 27, 2018

    As corporate technology leaders pursue their digital transformation strategies, many are looking to IT service providers as potential partners in those change efforts. However, a one-size-fits-all approach to outsourcing providers is not likely to serve CIOs…
  • State of the Market
    April 15, 2020

    The banking and financial services industry is burdened by obsolete legacy systems, talent shortage, and rapidly changing global and regional regulations. To deal with these challenges, enterprises are adopting third-party enterprise platforms. In particular, third-party platform…
  • Executive Briefs
    June 10, 2020

    This report is available only to Strategic Outsourcing & Vendor Management and GICs & Shared Service members. For information on membership or purchase, please contact us Everest Group publishes executive briefs for senior executives and leaders…
  • Provider Compendium
    Dec. 18, 2020

    Early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies on the cloud. With the expansion of Salesforce’s technology landscape, enterprises’ approach toward Salesforce…
  • State of the Market
    Aug. 17, 2020

    Accelerated adoption of digital technologies, exponential rise in digital touch points, consumerization of IT, and convergence of IT-OT environments have made traditional enterprise security strategies obsolete. Enterprise shift toward a programmable, lean hybrid infrastructure – driven…
  • Viewpoint
    March 27, 2020

    The start to 2020 has been turbulent, mired in speculation about an impending global financial markets meltdown and the impact it would have on the world. The ongoing COVID-19 driven economic slowdown has further increased chances…
  • PEAK Matrix®
    Jan. 08, 2019

    The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, IBM, and NGA HR – in terms of market impact and vision & capability. However, there is stiff competition from other…
  • PEAK Matrix®
    March 27, 2020

    As more and more millennials become clients of wealth managers, it becomes imperative for the latter to overhaul traditional methods of managing wealth. In this regard, they are currently building and increasing their online presence, digitally…
  • Webinar Deck
    March 05, 2020

    On March 5, Everest Group hosted a webinar titled, "The 5 Most Important Global Services Trends in 2020." Global services saw dramatic shifts in 2019 across multiple areas, including: a notable rise in the share of…
  • Provider Compendium
    July 17, 2020

    Historically, healthcare providers have been impeded by legacy IT estate and regulations that have sought to maintain the status quo. However, the COVID-19 pandemic has compelled them to jump on the digital bandwagon to meet the…
  • Viewpoint
    March 17, 2020

    On March 6, 2020, global Recruitment Process Outsourcing (RPO) services provider Cielo acquired Shanghai-based AsiaNet China, a provider of RPO, executive search, recruitment, and human resources outsourcing services. The acquisition follows the increasing interest of global…
  • Viewpoint
    March 26, 2020

    As business environments change at a rapid pace, procurement functions are under increasing pressure to deliver benefits beyond cost savings. By leveraging approaches such as category management and transforming processes using digital solutions, organizations have derived…
  • Thematic Report
    March 13, 2020

    Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals…
  • Provider Compendium
    May 20, 2020

    Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front office, with their popularity driven by increasing technological sophistication and successful pilots. Enterprises across industries and geographies are leveraging or planning to…
  • Thematic Report
    March 12, 2020

    Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals…
  • Webinar Deck
    Nov. 15, 2018

    On November 15, Everest Group hosted a 60-minute webinar titled, Are You Effectively Leveraging Provider Relationships to Drive Better Customer Experience? Pinnacle Enterprises™ have achieved 2.4X improvement in customer satisfaction, through their CCO provider engagements, compared…
  • Executive Briefs
    March 24, 2020

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry…
  • Provider Compendium
    March 13, 2020

    The Life Sciences (LS) Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 24 service providers. In particular, it helps current and potential buyers of LS services assess providers on their areas of…

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