Salesforce Healthcare Service Provider Compendium 2021

Early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies on the cloud. With the expansion of Salesforce’s technology landscape, enterprises’ approach toward Salesforce has evolved from reactive relationship management to a proactive approach toward Customer Experience (CX).

Healthcare enterprises are looking to leverage Salesforce to not just engage with patients, but for their end-to-end business functions and to address broader healthcare needs such as reducing technical debt, containing costs, driving patient centricity, and achieving data interoperability. Thus, service providers are investing in building strong healthcare-specific solutions to expedite time-to-market for their clients and are taking a strong inorganic approach with tuck-in acquisitions to fill gaps across their Salesforce services portfolios and further enhance their geographic footprint.

In this research, we present an assessment of 18 service providers featured on the Salesforce Healthcare Services PEAK Matrix®. The assessment is based on Everest Group’s annual Request For Information (RFI) process for calendar year 2020, interactions with leading Salesforce service providers, client reference checks, and an ongoing analysis of the Salesforce services market.