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  • Provider Profiles
    March 29, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Viewpoint
    July 24, 2020

    Automation in business processes has been accelerating over the last several years, especially with enterprises leveraging Robotic Process Automation (RPA) to automate repetitive, transactional activities performed by employees – thereby bringing in significant cost savings and…
  • Executive Briefs
    April 08, 2020

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us After the lockdown in India and the Philippines, most enterprises were able to overcome infrastructure…
  • Thematic Report
    March 17, 2020

    PricePoint reports identify pricing trends for ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key…
  • Accelerator
    Oct. 25, 2018

    Comparing the Cost of In-House Service Delivery to Outsourcing is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us Accurate comparison of the cost of in-house-delivery with the cost…
  • Provider Profiles
    March 29, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Viewpoint
    March 25, 2020

    There is sufficent evidence to suggest that the global economy is on a path toward recession, especially given the COVID-19 outbreak, geopolitical uncertainty, and economic instability in many countries. As a result, most sectors will be…
  • PEAK Matrix®
    March 30, 2020

    The Property and Casualty (P&C) insurance market has shown strong growth over the past year despite dynamic changes in the global economy. The market is shaped by factors such as evolving risks, changing compliance and audit…
  • Provider Profiles
    March 29, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • State of the Market
    Jan. 18, 2019

    The global Multi-Process Human Resource Outsourcing (MPHRO) market has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-8% and is expected to cross US$5 billion by 2020. The growth is backed…
  • Provider Profiles
    April 09, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Recognition
    June 29, 2020

    What is the Everest Group Engineering Services Top 50™? The Everest Group Engineering Services Top 50™ is a global list of the 50 largest third-party providers, based on their Engineering Services (ES) revenues and year-on-year growth…
  • Thematic Report
    April 03, 2020

    Third-party Administrators (TPAs) have always been closely involved with the insurance industry due to the pseudo-insurer role they play across the value chain and for almost all product lines. Now, with winds of transformation sweeping across…
  • PEAK Matrix®
    Oct. 16, 2020

    A decade ago, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT operations management. Over time, enterprises expectations have evolved, and they are now looking for automation-focused data /…
  • Provider Profiles
    March 29, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    April 09, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Profiles
    April 07, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Viewpoint
    March 23, 2020

    Everest Group’s predictions that the global services market would experience slightly lower growth in 2019 over 2018, both in terms of revenue and headcount, have been proven correct. Enterprises have been increasingly leveraging their locations strategies…
  • Provider Profiles
    April 07, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Webinar Deck
    Nov. 29, 2018

    On November 29, Everest Group hosted a 60-minute webinar titled, “Working with an Outdated Pricing Model? Discover the Latest in Outsourcing Pricing.” Intriguing research findings addressed in this webinar deck: Enterprises are moving away from input-based…

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