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  • Viewpoint
    Sep. 18, 2020

    The COVID-19 outbreak has disrupted an already strained global economy, adding to the financial and operating woes of many enterprises. Isolations and lockdown measures to contain the spread of the virus have disrupted established supply chains…
  • Thematic Report
    June 23, 2020

    In the past couple of years, Global Business Services (GBS) have experienced strong growth in the retail and Consumer Product Goods (CPG) space, with both new GBS setups and expansion of existing ones. GBS centers are…
  • State of the Market
    June 29, 2020

    The global Intelligent Virtual Agent (IVA) market stood at US$300 million-US$350 million in 2019, exhibiting about 42% growth in the last 12 months. IVA solutions are a key enabler of automation in the front office, and…
  • Executive Briefs
    Aug. 21, 2020

    This report is available only to Strategic Outsourcing & Vendor Management and GICs & Shared Service members. For information on membership or purchase, please contact us COVID-19 is proving to be a seminal event across healthcare,…
  • Provider Profiles
    May 27, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Thematic Report
    April 30, 2020

    PricePoint reports identify pricing trends for ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key…
  • Thematic Report
    Nov. 03, 2020

    Digital technologies continue to dramatically reshape industries, and it is evident that the future of global services delivery is digital. Enterprises continue to invest extensively in Data and Analytics (D&A) services delivery to overhaul their existing…
  • Provider Profiles
    May 27, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Thematic Report
    Aug. 28, 2020

    IT roles and their definitions are evolving swiftly, driven by rapid technology advances and the need for stronger business orientation among IT teams. The expanse and nature of technical and non-technical competencies that constitute IT roles…
  • Provider Compendium
    May 21, 2020

    The P&C Insurance BPO – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 10 P&C insurance BPO service providers. The report enables current and potential buyers of P&C insurance services to assess providers on…
  • Provider Compendium
    July 10, 2020

    With a growing need for smart medical devices, remote health monitoring solutions, shorter product development timelines, and regulatory compliance, medical devices enterprises are increasingly leveraging digital technologies to achieve higher revenue and remain competitive. To fulfill…
  • Viewpoint
    May 22, 2020

    Ceridian – a global Human Capital Management (HCM) technology company and service provider – recently announced its plans to acquire Excelity Global Solutions Pte Ltd, an Asia-based HCM service provider, from the Everstone Group. The acquisition…
  • Thematic Report
    July 15, 2020

    The healthcare industry has experienced an exponential rise in data, following the adoption of smartphones, wearables, and electronic health records, which can revolutionize the healthcare industry. Healthcare organizations are monetizing this data to generate revenue, reduce…
  • Provider Profiles
    June 26, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • In the News
    Dec. 14, 2018

    While cost containment and performance improvements have long been primary drivers for IT services decisions, the desire for disruptive solutions is eclipsing those traditional rationales. IT leaders are seeking innovation — not only internally but from…
  • Viewpoint
    Sep. 11, 2020

    Customer Experience (CX), which was earlier used to create differentiation, has now become a hygiene factor in a rapidly evolving experience-led economy. With fast-changing customer expectations and increasing digital channels, enterprises have been compelled to step…
  • Thematic Report
    Oct. 12, 2020

    Enterprises are embracing cloud services from diverse vendors to get best-in-class services, mitigate risks, and avoid vendor lock-in. This poses a challenge, as every cloud platform is based on its unique, customized architecture, which is not…
  • Provider Compendium
    Jan. 10, 2019

    The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive…
  • Location Spotlight
    Aug. 21, 2020

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • State of the Market
    June 30, 2020

    Everest Group defines process mining as a technique that leverages software products or solutions to examine and analyze process-related information captured in event logs generated by enterprise systems such as ERP, CRM, and SCM to discover…

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