Post-COVID-19 Scenario – The Road Ahead for GBS Organizations

The COVID-19 outbreak has disrupted an already strained global economy, adding to the financial and operating woes of many enterprises. Isolations and lockdown measures to contain the spread of the virus have disrupted established supply chains and business operations. And while the crisis has impacted almost all industries, some have been hit harder than others such as logistics, travel, hospitality, and non-essential retail.

Over the past few years, Global Business Services (GBS) organizations and third-party service providers have played a key role in supporting enterprise operations. Challenges at the enterprise level, in the aftermath of the ongoing economic slowdown and pandemic, are impacting and will continue to impact these entities as well. However, the in-house model has matured over the years and developed greater resilience and value-adding differentiators.

This viewpoint highlights enterprise priorities in the current scenario and their implications for GBS organizations.