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  • PEAK Matrix®
    Sep. 30, 2020

    Industry 4.0 is the latest phase in the industrial revolution and a transformational leap in cyber and physical systems and their convergence. It is a technology-intensive transformation characterized by the emerging themes of interconnectivity, digitalization, and…
  • In the News
    Dec. 14, 2018

    While cost containment and performance improvements have long been primary drivers for IT services decisions, the desire for disruptive solutions is eclipsing those traditional rationales. IT leaders are seeking innovation — not only internally but from…
  • Viewpoint
    May 26, 2020

    On February 25, 2020, leading Recruitment Process Outsourcing (RPO) services provider WilsonHCG acquired Hong Kong-based human capital solutions provider Profile Search & Selection to bolster its presence in Asia Pacific, particularly China. The acquisition follows the…
  • PEAK Matrix®
    April 15, 2020

    While temporary labor still constitutes a major proportion of MSP managed spend, services procurement has also managed to garner significant share over the past few years, with its share in the total spend managed by MSPs…
  • Provider Profiles
    May 27, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Thematic Report
    June 16, 2020

    Our life sciences Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the life sciences industry. The report captures key developments across offshore locations leveraged for…
  • Provider Compendium
    Jan. 10, 2019

    The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive…
  • Provider Profiles
    April 07, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • PEAK Matrix®
    Sep. 29, 2020

    Robotic Process Automation (RPA) has emerged as one of the fastest growing markets in the enterprise automation segment in the past decade, and the COVID-19 pandemic has further accelerated its adoption across industries and geographies. RPA…
  • PEAK Matrix®
    April 06, 2020

    Employee engagement and experience are becoming increasingly important for enterprises, with several aspects – rewards & recognition, learning & development, physical & financial wellness, employee assistance, collaboration & communication, and people analytics – fast gaining traction.…
  • Provider Profiles
    April 09, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    June 30, 2020

    P&C insurers are increasingly looking to adopt third-party core platforms to quickly address the limitations of legacy core systems and improve operational efficiencies, agility, scalability, and front-to-back transformation. Guidewire has become the core platform of choice…
  • In the News
    Dec. 06, 2018

    As IT organizations become more strategic, so too do their partnerships with IT outsourcing providers. Digital transformation, automation, cognitive capabilities, and the data revolution are not just shaking up how IT operates, they are greatly impacting…
  • Thematic Report
    Oct. 07, 2020

    Rapid advances in analytics are creating entirely new ways of adding value in different industries. The CPG and retail industry has emerged as one of the most dynamic, fast-paced industries, ahead of many others in terms…
  • State of the Market
    March 30, 2020

    The report Market Vista™: 2019 Year in Review and Outlook for 2020 provides an overview of the developments in the global services industry in 2019 and presents our outlook for 2020. We also highlight key trends…
  • Provider Compendium
    Nov. 13, 2020

    COVID-19 has had a significant impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization…
  • PEAK Matrix®
    June 29, 2020

    Historically, healthcare providers have been impeded by legacy IT estate and regulations that have sought to maintain the status quo. However, that is not an option anymore, particularly as healthcare providers scramble to meet the unprecedented…
  • Webinar Deck
    May 19, 2020

    On May 19, Everest Group hosted a webinar titled, "What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy." To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic…
  • Viewpoint
    July 24, 2020

    Automation in business processes has been accelerating over the last several years, especially with enterprises leveraging Robotic Process Automation (RPA) to automate repetitive, transactional activities performed by employees – thereby bringing in significant cost savings and…
  • Provider Profiles
    March 29, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…

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