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  • PEAK Matrix®
    Oct. 01, 2019

    While temporary labor still constitutes a major chunk of the MSP managed spend, services procurement has managed to garner a significant share in the past few years and its share in the total spend managed by…
  • Thematic Report
    Oct. 11, 2019

    The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforce across all offshore/nearshore locations. Business and technology disruptions such as digital transformation and automation are having a…
  • Thematic Report
    Sep. 27, 2019

    As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
  • Viewpoint
    Sep. 27, 2019

    The hospice care and clinical service providers in the United States spend over US$400 billion every year on administrative processes (primarily revenue cycle management). For health systems plagued with financial issues, spending 20-25% of their total…
  • PEAK Matrix®
    Sep. 30, 2019

    While the L&P insurance industry has traditionally been a laggard in terms of adapting to new market shifts, insurers are now realizing the growing importance of creating a satisfactory customer experience for competitive relevance. This realization,…
  • PEAK Matrix®
    Dec. 20, 2019

    The payer industry is facing several issues such as escalating costs, declining margins, widespread regulatory amendments, shift from volume- to value-based care model, and rising consumerism. Digital adoption is influencing all aspects of the payer value…
  • PEAK Matrix®
    Feb. 26, 2020

    Process Mining is a key enabler to achieve process excellence and automation in organizations’ digital transformation journeys. While the concept of process mining has been around as a topic of academic interest, it has recently gained…
  • State of the Market
    Oct. 31, 2019

    About 85% of enterprises believe that IT infrastructure is the bedrock of business transformation initiatives. However, most enterprises believe that their current IT infrastructure services model is not ready to cater to their digital needs. Digital…
  • Provider Compendium
    July 09, 2018

    The Health and Welfare Benefits Administration Outsourcing (H&W BAO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Health and Welfare Benefits Administration Outsourcing (H&W BAO) – Service Provider Landscape with PEAK Matrix™…
  • Webinar
    June 28, 2018

    Thursday, June 28, 2018 | 11:00 a.m.  - 12:30 p.m. ET Request to attend the Virtual Roundtable As digital services cause yet another inflection in the outsourcing market, the service provider landscape is undergoing significant changes. Against…
  • PEAK Matrix®
    Sep. 27, 2019

    Clinical and care management can be defined as a set of activities that either directly impact the health outcome of the population / individual (such as health risk assessment, case management, and medication adherence programs) or…
  • Press Release
    Aug. 27, 2018

    As enterprises face unprecedented talent acquisition challenges, recruitment process outsourcing soars as one of the fastest growing outsourcing markets in the world, growing at 15% for the past three years The Recruitment Process Outsourcing (RPO) market…
  • State of the Market
    Dec. 20, 2019

    Data & Analytics (D&A) capabilities across the value chain, ranging from storage, governance, computation, and insight generation, have made a leap forward in the recent years. The D&A market is entering the third generation in its…
  • PEAK Matrix®
    Sep. 30, 2019

    The automotive industry is undergoing rapid evolution, ushered in by innovative and disruptive technologies. Next-generation technological themes have redefined the entire automotive landscape and both the existing giants and new entrants are focusing on enhancing their…
  • PEAK Matrix®
    Sep. 30, 2019

    North America is the biggest and the most developed MSP market globally, with most of the global MSPs having substantial expertise in this region. Owing to the maturity of the market, the North American clients are…
  • PEAK Matrix®
    Dec. 13, 2019

    Networks has traditionally been the most neglected component within the IT infrastructure. Digital transformation within enterprises has so far focused on the compute aspect, with cloud being the main driver. However, enterprises now realize that without…
  • Provider Compendium
    June 30, 2020

    Traditional enterprise security strategies have become obsolete due to the accelerated adoption of digital technologies, exponential rise in digital touchpoints, consumerization of IT, and convergence of IT-OT environments. Enterprises’ shift toward a programmable lean hybrid infrastructure,…
  • Thematic Report
    Sep. 09, 2019

    PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights into contemporary outsourcing trends driven…
  • Thematic Report
    Dec. 20, 2019

    Artificial Intelligence (AI) is experiencing industry-wide adoption, with technology-intensive and customer-facing industries at the forefront of the adoption wave. Its adoption is at a relatively nascent stage in the life sciences industry, with digitalization accelerating life…
  • PEAK Matrix®
    Oct. 03, 2019

    The FCC operations space is a fast-growing area within the banking and financial services segment. Banks and other financial institutions are grappling to meet the tightening regulatory norms as well as safeguard themselves from financial crimes,…

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