Business-Process-as-a-Service (BPaaS) Adoption Debunked – Current and Future Direction
As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and operational efficiencies. They want BPS to positively impact their business objectives. Technology has emerged as the catalyst and enabler of this transformation.
A set of next-generation models, especially Business Process as a Service (BPaaS), can address enterprise demands. BPaaS is a model in which buyers procure standardized services on a pay-as-you-go basis from a shared set of resources across processes and technologies. Existing and potential buyers should carefully evaluate the solutions’ features and their impact while adopting BPaaS.
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