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State of the Market
Feb. 20, 2020

Yugal Joshi

Partner

Ankit Gupta

Vice President

Nisha Krishan

Vice President

Next-generation QA Services – From Mundane Existence to Innovation Engine

Enterprises aiming to jump on to the transformation bandwagon are exploring the latest technologies to provide them competitive advantage and differentiation. In this scenario, Quality Assurance (QA) teams are increasingly taking the lead in ideating on…
State of the Market
Feb. 19, 2020

Yugal Joshi

Partner

Nitish Mittal

Partner

Abhishek Mundra

Practice Director

Uthra K

Senior Analyst

Application Transformation - Business Pioneering The Agenda

As enterprises are maturing digitally, they are becoming more focused in their spends to transform their technology landscape. Consequently, the objectives of such investments are becoming more aligned with businesses outcomes. Enterprises are demanding faster time-to-value,…
Thematic Report
Oct. 24, 2019

Shirley Hung

Partner

Ankur Verma

Vice President

Amir Khan

Practice Director

Harsh Kapoor

Assistant Manager

Application of Blockchain in Supply Chain Management – A Trailblazer Analysis

Globally, enterprises – across industries – are struggling to manage their supply chains. Whether it is transparency, traceability, or security, enterprises face multiple issues on all fronts. In fact, the enterprise goal of integrating supply chains…
Nov. 28, 2019

Virtual Roundtable Discussion Deck: Managed Services in IT Applications Services – Silver Bullet or Fatal Flaw?

This Virtual Roundtable Discussion Summary is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us. Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to…
Viewpoint
Nov. 14, 2019

Shirley Hung

Partner

Achieving High Value through a Total Cost of Operations (TCO) Pricing Model

Traditionally, a key objective for enterprises was to achieve significant cost efficiencies by partnering with service providers. However, with labor arbitrage benefits flatlining and customer expectations on the rise, enterprises are now pushing service providers to…
Thematic Report
April 15, 2020

Ronak Doshi

Partner

Aaditya Jain

Partner

Supratim Nandi

Practice Director

Shrey Kalawatia

Senior Analyst

Assessing Digital Experience Platforms in Insurance and Vendor Profiles 2020 – Building SUPER Insurance Experiences to Drive Differentiation and Growth

The insurance industry is experiencing a massive shift as it positions itself to ensure protection instead of insuring loss. Insurers are in urgent need to provide an omnichannel personalized experience to end customers, innovate service delivery,…
Webinar Deck
Dec. 05, 2019

Michel Janssen

Chief Research Officer

Eric Simonson

Managing Partner

Webinar Deck: 2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme

On December 5, Everest Group hosted a webinar titled, "2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme." Despite positive conditions such as a historically high stock market, low unemployment, and…
Thematic Report
Dec. 05, 2019

Abhishek Singh

Partner

Ashwin Venkatesan

Vice President

Nitish Mittal

Partner

Chunky Satija

Partner

Assessing the Cloud Maturity Journeys of Leading Life Sciences Enterprises

Many life sciences enterprises continue to struggle to achieve faster time-to-market, while R&D budgets remain tight. Cloud-based offerings, which can facilitate collaboration within the organization and streamline processes across the life sciences value chain, can help…
PEAK Matrix®
Dec. 19, 2019

Nitish Mittal

Partner

Chunky Satija

Partner

Priya Sahni

Vice President

Life Sciences Data and Analytics Services for Sales and Marketing Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The traditional methods of sales and marketing are failing due to the changing landscape of the life sciences industry. Data and Analytics (D&A) is revolutionizing the industry as analytics-based insights are replacing instinct-based decision-making. S&M is…
Viewpoint
Nov. 29, 2019

Ashwin Venkatesan

Vice President

Exploring Private Cloud for the Digital Age

The increasing sophistication of enterprise digital journeys has led to a shift in organizations’ expectations from cloud. Enterprises are now focusing on achieving comprehensive business value, rather than cost efficiencies, through cloud adoption. Along with public…
PEAK Matrix®
Dec. 13, 2019

Ronak Doshi

Partner

Aaditya Jain

Partner

Kriti Gupta

Practice Director

Pranati Dave

Vice President

Divyam Jain

Senior Analyst

Application and Digital Services in Capital Markets – Services PEAK Matrix™ Assessment 2020: Beating the Slowdown with Data

Global capital markets firms have been stepping up their technology purchases and upgrades, in order to increase efficiency from operations, develop new services, or raise the service quality as they wrestle with the signs of a…
State of the Market
Oct. 10, 2019

Vishal Gupta

Partner

Krishna Sai Charan

Vice President

Rhea Nijhawan

Senior Analyst

Managed Service Provider (MSP) Annual Report 2020: Leading Through Market Disruption

The global Managed Service Provider (MSP) market is growing steadily on the back of rising demand for contingent workforce across geographies and industries. It experienced a growth rate of 13% in 2018, particularly in the emerging…
Viewpoint
Feb. 06, 2020

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Rachita Mehrishi

Senior Analyst

Digital Adoption Platform (DAP): Accelerating the Journey from Transformation to Adoption

Enterprises are increasingly adopting the digital route to improve their operations and business models to provide better customer service and employee experience. As a result, organizations are implementing various types of enterprise software – including Salesforce…
Viewpoint
Jan. 15, 2020

Arkadev (Arko) Basak

Partner

In Pursuit of a Best-in-class MSP Program

Today’s workforce is undergoing significant change, with an increasing number of people choosing to work as contingent workers. This contingent workforce goes well beyond low-skilled labor, including individuals who possess specialized skill sets, opting to work…
Pinnacle Model®
Dec. 30, 2019

Michel Janssen

Chief Research Officer

Amardeep Modi

Vice President

Utkarsh Shahdeo

Senior Analyst

Enterprise Intelligent Automation Adoption Maturity | Pinnacle Model™ Analysis

This report is available only to GICs & Shared Services members. For information on membership, please contact us In the past decade or so, Intelligent Automation (IA) has emerged as a tool to achieve operational excellence…
Thematic Report
Feb. 03, 2020

Hrishi Raj Agarwalla

Vice President

Rohitashwa Aggarwal

Partner

Global Services Market Pressing Issues in 2020: GBS/GIC Perspectives

The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. This report presents the results of a study we…
Thematic Report
Oct. 17, 2019

Abhishek Sharma

Managing Partner

Achint Arora

Partner

Michel Janssen

Chief Research Officer

Webinar Deck: Output-Based Pricing in Application Services: Adoption in the As-a-Service Economy

On October 17, Everest Group hosted a webinar titled, "Output-Based Pricing in Application Services: Adoption in the As-a-Service Economy." Despite decades of outsourcing experience, pricing models continue to be input-based, leaving little to no incentive for…
State of the Market
Sep. 30, 2019

Shirley Hung

Partner

Sharang Sharma

Vice President

Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services

The Customer Experience Management (CXM) industry is witnessing significant disruption in service delivery, as buyers are increasing their focus on digital solutions to reduce costs, optimize operations, and improve Customer Experience (CX). While traditional contact centers…
In the News
June 15, 2018

11 keys to a successful outsourcing relationship | In the News

When it comes ensuring a successful IT outsourcing outcome, the customer has more impact than you might think. In fact, recent research conducted by outsourcing consultancy ISG found that outsourcer and client are equally responsible for…
PEAK Matrix®
Oct. 01, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Country Payroll (MCP) Solutions PEAK Matrix™ Assessment and Service Provider Landscape 2019

Multi-Country Payroll (MCP) solutions market is among the most competitive and fastest growing markets in the HRO space. MCP solution providers have upped the ante when it comes to providing a truly global payroll experience to…

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