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Strategic Outsourcing and Vendor Management (SOVM) membership

From providers to locations, pricing to risk, get a complete view of the services outsourcing market delivered through a combination of analyst interactions, assessments, data sources, and published reports.

Our insights and analysis inform your thinking about the newest technologies, sourcing strategies, global talent and locations, and ways to optimize your contracts and provider relationships. It’s the knowledge you need to select the right supplier, negotiate the right contract terms, and be the trusted advisor to business stakeholders.

Our coverage

Coverage includes IT, business process, and engineering services, with deep dives in financial services, insurance, and healthcare.

Members have unlimited access for their procurement and vendor management team members, as well as other outsourcing-related roles in their business, regardless of location.

Included in your membership

Service provider assessments

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

Peer comparison

Pinnacle Model® studies compare outsourcing strategies  and benchmark against peers to maximize your enterprise's impact.


Provides price points across multiple functions, roles, and geographies, and standard deal economics.


Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different


Research covers outsourcing spend categories in detail across IT, business process, engineering services, and contingent workforce management.


Our content focuses on deep perspectives around service provider capabilities, contract terms and pricing, benchmarking, and peer best practices.

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Recent Strategic Outsourcing & Vendor Management reports

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Market Vista™: 2019 Year in Review and Outlook for 2020

The report Market Vista™: 2019 Year in Review and Outlook for 2020 provides an overview of the developments in the global services industry [...]

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Network Transformation and Managed Services PEAK Matrix® Assessment 2020 – Focus on Communications Service Providers

With enterprises adopting digital transformation initiatives and Communication S[...]

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Intelligent Automation in Business Processes (IABP) – Solution Provider Compendium 2020

The Intelligent Automation in Business Processes (IABP) Solution Provider Profile Compendium provides accurate[...]

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Service Provider Snapshot | Genpact

This Snapshot is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us The global services ma[...]

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Intrigued and want to learn more?

Our breadth of outsourcing services coverage

IT infrastructure services2
  • Cloud & datacenter services
  • Workplace
  • Cybersecurity
Business Process Outsourcing (BPO)
  • Contact center3
  • Finance & accounting
  • Supply chain3
  • Analytics3
  • Procurement
Industry-specific IT and BPO categories
  • Banking
  • Capital Markets
  • Insurance
  • Healthcare
  • Life sciences
  • Engineering services
Applications & digital2 services
  • Application Development & Maintenance
  • Quality Assurance
  • Enterprise applications
HR outsourcing (BPO)
  • Benefits
  • Payroll
  • Talent acquisition/ recruiting
  • Multi-process HR
Data and analytics
IT consulting2
Contingent labor

Traditional IT research programs cover software and hardware categories in depth, but have limited coverage of outsourcing services categories.

Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
  • Work email