The Pricing Bulletin: BPO Pricing Model Trends: Adapting to Commercial Shifts

In this video, Everest Group’s Manish Malik, Senior Analyst, and Kunal Verma, Vice President, discuss four key commercial shifts that we’re seeing in the business process services (BPO) market space. They examine how the commercial shifts have affected BPO pricing strategies and BPO pricing models and how enterprises have worked to meet their primary objective in 2023 – cost rationalization and spend optimization.

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