Reflections In-person Roundtable | Sustaining the GBS Momentum and Charting the Future Course

Everest Group facilitated an in-person roundtable event where participants exchanged views on the evolving role of GBS/GCCs in pivoting to a value-first mindset and driving a competitive advantage for the global enterprise. Key discussion themes included GBS/GCC then vs today and model evolution, the art of the possible for people services delivery, best practices while attracting and retaining top talent in India, operating model elements that enable tighter integration between GBS/GCC and business/functions/HQ, and critical building blocks (enabling capabilities) for delivering greater impact from India GBS/GCCs. Learn more: https://www.everestgrp.com/gbs-shared-services-leaders/