Industry Outlook 2024: Customer Experience Management

In this video, Everest Group’s Chhandak Biswas highlights the expected forecast for customer experience management (CXM) in 2024. The 2024 macroeconomic landscape remains uncertain, yet we see a positive outlook for the year’s second half. Customer experience enhancement ranks among the top three priorities for enterprises; therefore, they are looking to customer experience service providers for more capabilities and more innovative practices and technologies. Learn more: https://www.everestgrp.com/cx-excellence-customer-experience-research/

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