In one of the articles by Deborah Kops, she talks about how GBS organizations have woken up to the reality that it’s not what you deliver, it’s how your stakeholders feel about what you are delivering. Today, many of my conversations center around the quality of GBS’s relationship with the businesses they partner with. They go something like this: why doesn’t the business “get” GBS? How do we change the tenor of the relationship in order to scale?
Deborah answers many of these questions in the article that originally appeared on the Everest Group website.
