ServiceNow has rolled out a trio of solutions to improve productivity for employees, customers, and partners. These promise to help digitize more aspects of workplace productivity, improving efficiency for enterprises and government agencies.
Yugal Joshi, Partner with Everest Group, an advisory service, believes service maps are moving in the right direction but progress has been incredibly difficult. Enterprises have been using change management databases (CMDB) for ages, but these are rarely updated or strategically used.
