Artificial intelligence is everywhere. Generative AI (genAI), of course, is supposed to change everything for everybody all the time. Yes, there is definitely a wave of almost unprecedented hype. But the gains are real, although the journey can be a rough one.
Amardeep Modi, Vice President at Everest Group, said AI has become intelligent automation. Functions such as the user experience, form development, conversational interface development, API automation, intelligent document processing, process mining, task mining, process design and execution, business rules management, and workforce management can all be enhanced with AI. AI is going to be implemented across every aspect of the network and across every IT system in the near future.
