The unceremonious mass firing of 900 of his employees by Better.com CEO Vishal Garg, his temporary departure in November 2021 following a backlash, and a resignation spree sparked by his quiet return last month haven’t still hurt the US-based firm’s headcount.
“The entire outsourcing industry is built on the premise that locations like India need to be leveraged to serve US markets,” says Yugal Joshi, Partner at Everest Group. “There are two broad reasons. One, the cost of servicing from India is cheaper, and second, there is massive availability of talent for that price.”
