The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, we publish this list every year.
The global third-party BPS industry is valued at more than US$300 billion. Over the years, this industry has evolved significantly, both in breadth and depth of services. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes, today permeates the entire business process value chain addressing a wide variety of business objectives. Naturally, the industry has attracted many service providers from a broad range of backgrounds and heritages. Today, Everest Group estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS services around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held.
This list helps enterprises to identify the scaled-up providers and their functional coverage. It also helps BPS service providers to compare themselves against others in the industry.
There are two distinct steps involved in determining the Top 50:
Revenue: The service provider’s annual revenue in US$ million, reported or estimated.
YOY Growth: Is the service provider growing? Is it a fast-growing, emerging provider? Or is it established but facing stagnant growth?
Key BPS Offerings: In what key BPS areas, horizontal and industry-specific, are the service provider’s offerings?