On a worldwide basis, companies are pausing efforts or taking a step back from globalization. In Europe, this is most evident in recent months with Brexit in the UK. In the United States, it is most evident in the proposals underway in Congress and the White House for H-1B visa reform, rising trade barriers, and potential changes to taxes that could change tax implications of offshoring. Although the extent of changes is not currently known, it is reasonable and probable that they will make offshoring more difficult and more expensive (for customers and their service providers) as well as less socially acceptable. Is your organization one of the many that are now seeking alternatives to sending work offshore to achieve cost reduction?
Leveraging Strategic Partnerships to Unlock the Potential of Gen AI in Customer Experience Management
By strategically partnering with third-party providers, enterprises can fully harness the potential [...]