Pricing And Contracting

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The value of our pricing research

As the leader in outsourcing pricing analytics, we give you a deeper level of expertise and data, ensuring that the price you pay matches the value you need without overpaying, or under-scoping.

Every shift in outsourcing strategy – automation/technology leverage, location, delivery model, solution dynamics – impacts pricing. From price benchmarks to strategic reviews of your engagement, the impacts of next-generation delivery models on pricing, to proposal and contract insights, we can help you on all your pricing challenges.

Outsourcing pricing models

Ensure you pay the right price every time with our pricing analytics

Input-based pricing

The fee is linked to the time or effort delivered by the resource. It is simple and easy to implement this model, and ideal for situations where delivery risks cannot be quantified, or scope of services is relatively unclear.

Example: Rate per hour for a developer resource.

Output-based pricing

The fee is linked to the output of a certain service or process. It provides assurance around paying for deliverables, not time.

Example: Price per invoice processed.

Outcome-based pricing

The fee is linked to an actual business outcome. It is high risk, hard to implement, but there is immense business impact if done right.

Example: Fee for procurement strategic sourcing and category management which is linked to the committed savings achieved.

Our pricing and contracting offerings

Pricing Analytics as a Service

Pricing Analytics as a Service

Pricing Analytics as a Service is an annual membership providing access to custom price benchmarks, performance metrics, and ongoing access to our pricing and contracting experts who are available to support you throughout the year.
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Custom price and performance benchmarking

Custom price and performance benchmarking

We assist clients in custom price benchmarking for services with multiple forms of benchmarking, from input-based to output-based to the surrounding pricing model, operational metrics, and contract. And we do this across IT infrastructure, applications development & maintenance, contact center, transactional processes, judgment-based processes and specialized skills.

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Price benchmark catalog

Price benchmark catalog

The catalog is an off-the-shelf roster of the most common contemporary roles and resource unit price benchmarks based on live deals in the last 12-18 months. It covers benchmarks for all major IT and BPO functions across 30+ onshore, nearshore, and offshore locations. The benchmark catalog is refreshed bi-annually and coupled with on-call expert time to respond to queries or offer guidance.
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Strategic engagement review

Strategic engagement review

Pricing is important, but the true value of a global services engagement comes from best-in-class performance measures, equitable contract terms, and robust governance and pricing models. We can help you align all these dimensions and associated interdependencies to create an equitable relationship.
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Service provider pursuit support

Service provider pursuit support

Enterprises expect targeted solutions, optimal pricing, and equitable contracting when selecting service providers. We help service providers clearly articulate their value and create a win-win relationship with their clients.
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PriceBook

Enterprises often need quick access to pricing information. PriceBook is an off-the-shelf reference with insights on price, performance, and delivery metrics for key outsourced services. It also includes drivers that impact the pricing of ITO and BPO services in onshore, offshore, and nearshore delivery geographies.

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Client stories