As Global Business Services (GBS) organizations look to deliver differentiated value and achieve leadership in talent markets, it is vital for them to focus on Diversity and Inclusion (D&I) and address evolving workforce expectations. GBS organizations need a more robust approach to design, implement, and track D&I initiatives to create an innovative and creative workforce, while simultaneously establishing themselves as employers of choice.

This report will help GBS leaders understand the multiple benefits associated with promoting D&I initiatives, best practices to promote D&I, and evolving themes.

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