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How To Achieve the Promise of Generative AI | Blog

There are many challenges facing large enterprises when adopting generative AI. I am shocked at the conviction that this tool is powerful. Yet our ability to get significant value from it continues to be stymied. No killer apps have emerged. […]

by Peter Bendor-Samuel

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CX / Customer Experience

CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How | Blog

by Shirley Hung and 3 others
Blogs
Location Strategy

India’s Tier 2 and 3 Cities: The Next Hotbeds for Growth | Blog

by Aarushi Raj and 1 other
Blogs
Insurance Industry IT Services

Is the Insurance Industry Seeing a SaaS Revolution or a SaaS Sprawl Challenge? | Blog

by Vigitesh Tewary and 2 others
Blogs
IT Services Trust & Safety

Now is the Time to Protect Operational Technology Systems from Cyber Risks | Blog

by Arjun Chauhan and 1 other
Blogs
Wealth Management
Shared Services / Global Business Services Centers

GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations | Blog

by Rohitashwa Aggarwal
Blogs
Deal
Pricing

Differentiating BPO Deals Through a Business Outcome Model | Blog

by Kunal Verma
Blogs
ADP Meeting of the minds big data data cloud
CX / Customer Experience

Customer Data Platform – The Torchbearer of the Personalization at Scale Movement | Blog

by Nisha Krishan and 1 other
Blogs
Enterprise Software Agreements
Benchmarking Pricing

Nine Tactics that Can Improve Salesforce Contract Negotiation | Blog

by Achint Arora and 2 others
Blogs
CX / Customer Experience

The Sports Marketing Playbook is Being Rewritten! Are you Ready? | Blog

by Mustafa Pitolwala and 1 other
Blogs
Banking Industry IT Services

Five FinTech Trends to Watch for in the New Year | Blog

by Ronak Doshi