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BFS BPO Continues Its Steady Growth Path | Market Insights™

BFSI BPO Annual 2014 - I1

The banking BPO growth rate slowed in 2013 due to a variety of macroeconomic factors. Capital markets BPO, on the other hand, saw accelerated growth as buyers increasingly recognized the benefits of outsourcing to both enhance their existing capabilities and manage costs. We expect the banking BPO market to recover in the coming few years, boosting its growth, while the capital markets space is expected to maintain its current pace.

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