Application Services in 2021: Rate Hikes, Productized DevOps and More?

Access the on-demand webinar, which was delivered live on August 17, 2021.

Are your IT application services deals aligned with the current market dynamic? As rates rise, buyers and providers should be in preparation mode.

IT application services is one of the most mature yet dynamic functions within the outsourcing industry. Current trends like rapid changes in operating models, the advent of new technologies such as digital, buyer preferences, and provider capabilities have caused outsourcing deals in IT applications to undergo significant changes.

Drawing from live deals assessed and benchmarked by Everest Group, this webinar will deliver buyers and providers insights on pricing trends in IT application deals, current solution practices, the impact of automation, and quality and satisfaction-related tenets.

What questions will the webinar answer?

• How have operating models and solutions evolved in IT applications deals?
• How real is the talk around moving from SLAs to XLAs?
• What are recent pricing trends and the future pricing outlook?

Who should attend?

• CIOs, CTOs
• IT Strategy Leaders
• Head of IT Outsourcing
• IT Applications Department Leaders
• Global Sourcing Managers/Vendor Managers
• GBS Leaders managing IT outsourcing contracts