Future-ready CX: How Brands Are Prioritizing Customers and AI Amid Disruption | LinkedIn Live

In today’s challenging economic environment, customer experience (CX) leaders are under pressure to do more with less – delivering seamless, loyalty-driving journeys while cutting costs, adapting to workforce disruptions, and keeping pace with fast-evolving technologies like AI.

Hear insights from industry leader Cate Marquez, Chief Experience Officer at Terra Kaffe, and Everest Group’s Chhandak Biswas, Practice Director, and David Rickard, Partner, for a LinkedIn Live session exploring the key strategies CX leaders are using to stay ahead.

This session will provide practical insights into how organizations can elevate customer experience, manage rising expectations, and strike the right balance between automation and human talent.

Attendees will gain perspective from a hands-on CX leader and industry analysts, with real-world examples, provider strategies, and tips for prioritizing what matters most in a shifting landscape.

During this in-depth LinkedIn Live, we’ll discuss:

• How can organizations improve customer experience and loyalty while facing tighter budgets and rising customer expectations?
• What is the right balance between automation, AI, and human talent in delivering great customer experiences today?
• How should organizations strategically partner with CX providers to drive smarter, faster CX improvements?

Register now for the LinkedIn Live event!