It’s hard to complete a puzzle when some of the pieces are always missing. Hybrid work feels a bit like that. One day, you’ve got half the necessary parts to complete a task, and the next day you have the other half, but you never get access to the whole box of pieces. The employee who resides in the corner cubicle represents the corner piece, and now it’s missing in action twice a week.
“Organizations need to define their own criteria of what success looks like,” says Yugal Joshi, Vice President of digital, cloud, and application services research for Everest Group.