Conversational AI – Can IVAs Like Amelia Change the Customer Experience? | In the News

The customer experience is constantly evolving. It’s not just about finding your customers where they are – it’s also about anticipating where they are going, what they need, and how your brand can best support them.

According to Anil Vijayan, Vice President at Everest Group, Amelia combines the ability to address a wide variety of use cases, such as customer service, human resources support, marketing, and IT helpdesk, with the ability to operate across all channels, including voice and offers a virtual agent solution so bright that it is suitable for multiple business needs.

Read more in Diginomica

 

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