How do you measure digital transformation success? Learn from digital transformation metrics lessons that surfaced during the pandemic.
As organizations emerge from the frenzy of pandemic-fueled changes, those measures of success (and the way they are applied) may need to change. “IT leaders need to rethink [these metrics] now, otherwise they will equate their panic reaction and survival using digital tech a win,” says Yugal Joshi, Vice President of digital, cloud, and application services research for Everest Group. “This will be problematic going forward.”