The pandemic only exacerbated the risk of digital transformation burnout for teams that logged long hours to deliver critical capabilities at warp speed.
“As the IT staff moved remote, the earlier on-the-job learning and sailing through crises became tougher. IT is used to late nights, stressed working hours,” says Yugal Joshi, Vice President of digital, cloud, and application services research for Everest Group. But when everyone is working side by side, those difficulties can seem easier to bear. “In a remote model, this became a challenge and the staff couldn’t see itself as part of a bigger whole,” Joshi says. “That impacted their passion and commitment to continue serving their businesses.”