The pandemic changed widely accepted beliefs about how to achieve digital transformation goals, and newly discovered truths affect everything from customer expectations to the makeup of teams.
For example, change management, legacy technology challenges, transformational risk – these became givens during the pandemic, not excuses for needing more time to beat challenges. “The pandemic was a force of nature and organizations had to react and transform,” says Yugal Joshi, Vice President of digital, cloud, and application services research for Everest Group. Organizations now realize that agility and nimbleness in responding to challenging business scenarios are key.
