I previously blogged about the need for a new third-party services operating model that would be more productive and agile and focus far more on results. Though the industry was on the verge of moving to a new model, adoption was slow at first. Now, attraction for the move to a new model is picking up in the marketplace, but enterprise customers and service providers define expectations differently.
Dilemma of Customers’ Increased Productivity or Service Providers’ Profitability
I previously blogged about the need for a new third-party services operating [...]