Everest Group’s Ronak Doshi will moderate a virtual panel discussion hosted by Capgemini. The virtual panel discussion will provide valuable insights into how businesses are learning to reimagine their business models and beliefs about the most productive organizational design.
Among the panelists joining the conversation will be Deepak B. Phatak, Professor Emeritus, IIT Bombay; Samrat Das, COO, PNB MetLife; Srinivas Jain, Executive Director, Strategy and Global Business Development, SBI Mutual Fund; Pradeep Khurana, CIO, SBI Cards, Manoj Menon, Head of Research, ICICI Securities; and Vishal Dixit, Managing Director & India Head Financial Services Capgemini India.
In this roundtable, moderated by Ronak, the panelists will discuss:
• Industry’s swift response to the disruption; new normal parameters that will stick permanently
• Pressing need for financial services firms to rapidly ride their digital journeys; the need to redesign customer experience
• Transaction agnostic revenue options across the existing customer as well as the partner and supplier ecosystem
• Workforce transformation strategies to drive employee productivity and experience
