Workers in Bangladesh have followed in the footsteps of their peers from all around the world in working from home as the coronavirus emergency unfolds.
However, the skills do not yet match the supply. “Actually, there is a shortage of readily available talent,” says Parul Jain, practice director at Everest Group. “The industry in Bangladesh is nascent; investors have to build entire ecosystems. We have a large workforce available, but companies have to make investment into training these workers. To compete with the Indian or Filipino offshore industry, we need a unique proposition. It is about costs, but also investing into training talent and infrastructure.”