Who is on the 2019 BPS Top 50?

See the just-released 2019 Everest Group BPS Top 50™ to find out

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What is the Everest Group BPS Top 50™?

The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year

Why the BPS Top 50?

The global third-party BPS industry is valued at more than US$175 billion. Over the years, this industry has evolved significantly, both in breadth and depth of services. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes, today permeates the entire business process value chain addressing a wide variety of business objectives. Naturally, the industry has attracted many service providers from a broad range of backgrounds and heritages. Today, Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held.

This list helps enterprises to identify the scaled-up providers and their functional coverage. It also helps BPS service providers to compare themselves against others in the industry

How is the BPS Top 50 determined?

There are two distinct steps involved in determining the Top 50:

(1) Qualification – Only the 50 largest service providers, based on their BPS revenue, qualify for the BPS Top 50 assessment

(2) Rank determination – Service providers are ranked on the basis of overall BPS revenue and year-on-year growth. Growth has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million) and percentage growth (measured as percentage change in BPS revenue)

What you will find inside the BPS Top 50

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Revenue

The service provider’s annual revenue in US$ million, reported or estimated

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YOY Growth

Is the service provider growing? Is it a fast-growing, emerging provider? Or is it established but facing stagnant growth?

Key BPS Offerings

In what key BPS areas, horizontal and industry-specific, are the service provider’s offerings?

Everest Group 2019 BPS Top 50