Monthly Archives

December 2018

Next-generation HR: Key Considerations for Successful Adoption | Sherpas in Blue Shirts

By | Sherpas in Blue Shirts

HR has certainly come a long way in being perceived as a strategic function with significant impact on business outcome. Yet, despite workforce and technology investments, multiple challenges – including the growing talent deficit, problems with skilling and retaining niche talent, and the increasing flexibility and better experience demands of Millennials and Generation Z – are inhibiting HR departments from attaining their full strategic potential on behalf of the enterprises they serve.

The solution is moving to a next-generation HR model with digital transformation at the core.

Next-gen HR Model

The inefficiencies of the traditional model – siloed HR systems, a large number of touchpoints, and a disjointed employee experience – are clearly exposed by the challenges cited above. The next-generation HR model addresses these issues with a cloud-based platform at the center, augmented by technologies such as advanced analytics and automation. This results in an intuitive and integrated model that has the ability to provide an enhanced employee experience.

To successfully adopt the next-generation HR model, enterprises should take a structured approach that considers several important factors.

Employee Experience Should be the Focal Point

While the importance of operational cost reduction and process standardization can’t be disparaged, enterprises should prioritize the employee experience when they plan for a digital HR transformation. Be it HR service delivery or technology modernization, the end goal should be to provide an integrated, intuitive, and seamless employee experience to better attract, engage, and retain talent.

In our recently published report, “The Key Ingredients for a Digital-First HR Transformation,” we identified two critical components of the best employee experience:

Empowerment: HR should offer employees integrated, accessible, and disintermediated workflows and systems that empower them to serve themselves. Methods include employee self-service tools, omnichannel experiences, chatbots, and analytical tools, all of which enable employees to have more control over the decisions they make.

Engagement: Millennials and subsequent generations exhibit different behavioral patterns, are digital natives, and expect seamless employee experiences. Enterprises should adopt solutions that enable HR to engage and retain this ever-evolving talent. Solutions that are integrated, user-friendly, and provide consistent experiences across sub-processes / third-party portals with optimized response times and accuracy should be the key focus areas.

Ensure Orchestration of Digital Technologies to Maximize Impact

Rather than implementing a handful of technologies haphazardly, enterprises must take an orchestrated approach to digital HR transformation that enables the technologies to feed off each other, find synergies, and maximize the impact.

The findings in our recently published report made it clear that while each individual technology lever (see chart below) is powerful, enterprises can realize the maximum transformative impact when all the levers are applied in cohesion.

Technology in HR

Why is this? Although the impact of technologies such as Robotics Process Automation (RPA) and BPaaS are focused on enhancing the efficiency of various processes, predictive and prescriptive analytics are capable of deriving net new insights.

On the other hand, cognitive/AI technologies such as Natural Language Processing (NLP) and Machine Learning (ML) can be bundled with other digital levers to significantly improve the stakeholders’ experience, in addition to increasing efficiency and providing net new gains.

Engage Service Providers for Help

To help support buyers’ growing demands and needs, service providers are increasingly offering HR and technology consulting services. Capabilities they offer include:

  • How to understand and plan for the impact of digital adoption on the enterprise’s workforce
  • How to adopt and derive value out of digital investments (i.e., third-party cloud solutions such as Workday, SuccessFactors, and ServiceNow, automation, and analytics solutions)
  • How to optimize HR processes

With technology changing so rapidly, organizations need to make sure that they fully embrace digital transformation, and buckle up to face and be ready for the changes. Many organizations are already working in this direction.

To learn more about this topic, our recent report titled “The Key Ingredients for a Digital-First HR Transformation” identifies and deep dives into five key levers (automation, analytics, cloud, advisory, and employee experience) that will help enterprises successfully transform their HR function.

Is your enterprise planning to undergo a digital HR transformation? Have you completed it? We’d love to hear from you about your experiences, questions, and concerns. Please write to us at: [email protected] or [email protected]

Enterprise Key Issues in Global Sourcing: Exposing Disconnects and Unlocking Opportunities | Webinar

By | Webinars

Complimentary 60-minute webinar held on Thursday, December 13, 2018 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

Download Now

Preview of the findings and insights we’ll be discussing:

  • Talent – finding, retaining, upskilling/reskilling – is a hot topic; we’ll share insights into the real business impact of the talent challenge
  • Business growth is also top of mind among our survey respondents, but which growth challenges are having outsized impact
  • While cost reduction remains a high priority, it’s not in the top two value propositions for outsourcing – we’ll reveal and discuss the highest priorities and their impact on your business
  • In a recent survey, providers indicated their top technology investments are RPA and AI/cognitive … but those don’t match enterprises’ top investment priorities – we’ll discuss the mismatch and what it means

2018 will certainly go down as a year of high anxiety – from geopolitical unrest (domestic and global) to industry competition to general business conditions, it’s been a nail-biter! We will share results from our recent study of enterprise key issues and provide related insights to help you make sense of the current outsourcing climate, as well as make prudent investment decisions toward tangible results in 2019.

Who should attend, and why?

This webinar will offer results from our recent market survey with enterprises on their 2018 challenges and successes, as well as their expectations and concerns for 2019. We’ll offer our insights into how to take advantage of market conditions to set yourself up for a successful 2019!
The content is geared to senior executives –
Enterprises: Executives responsible for pricing strategy, strategic outsourcing, vendor management, as well as business unit executives


Michel Janssen
Chief Research Guru
Everest Group

Eric Simonson
Managing Partner
Everest Group

Salil Dani
Vice President – Global Sourcing
Everest Group