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We’ve all attended meetings that went on for too long, were poorly managed, and accomplished little, if anything. But breaking just about every single principle of good meetings is truly an art, and one in which a recent client excelled. To be fair, the company had three characteristics that made conducting good meetings a significant [...]
While organizations today are feeling the pressure to increase the efficiency and dramatically improve the effectiveness of their global services, we are seeing significant gaps in most global services sourcing models. Service providers (internal and external) have traditionally focused on efficiency over effectiveness, and conventional outsourcing transactions and shared services initiatives have not focused on [...]
Emerging delivery models and technology advances are altering the risk versus benefit tradeoff for the adoption of cloud computing. However, not all applications are good candidates for deployment to the cloud. Even if the characteristics of a particular application allow it to go to the cloud, the appropriate delivery model depends on the type of [...]
The unfortunately all too frequent seven-year itch – “the spice is gone…should we stay together?” – doesn’t happen just in personal relationships, it also happens in outsourcing relationships. Past the mid-point of a 10-year outsourcing relationship (or whatever the length of the agreement) buyers and service providers often struggle to identify how to maintain the [...]
Today’s large, global companies face an ever-growing need for talented resources to manage their increasingly complex global services delivery organizations. The requirements extend far beyond traditional models that often found firms simply assigning the “folks who have performed the service for the past 20 years” into various leadership roles. While that was never a best [...]