Services Transformation

Higher quality services, without increasing costs. Lower cost services, without reducing quality. Innovation that helps achieve a “do more for less” proposition.

These results may seem like paradoxes, but developing transformation programs that achieve compelling impact is an Everest Group specialty.

Both service users and service providers turn to Everest Group for ideas that will produce practical, measurable results: Substantially reduced costs. More predictable and responsive service. Stronger compliance. And lower service delivery risk.

Everest Group’s initiatives span all the major functions — IT infrastructure and Applications, Finance and Accounting, Human Resources, Procurement and Contact Center Services — as well as many niche and industry-specific processes. Our initiatives are structured to align with your specific requirements, no matter what your process’ current state:

Transformation program design and implementation. Diagnosing the opportunities. Generating improvement ideas. Structuring specific improvement initiatives. Sequencing and planning the implementation. Then managing the implementation and measuring impact.

Transformation program management. Driving the transformation activities, including monitoring progress, problem-solving issue areas, guiding resource management and tracking benefits.

Transition support. Guiding transition from a process’ current state to an improved future state, including leading activities to ensure organization readiness for transition.

Change management. Supporting client’s efforts to manage change, including organization readiness assessments, communications and training support.

Services management and governance. Managing the governance of service delivery after the transformation.