- Enterprise IT As-A-Service™
- Strategic Sourcing
- Business Transformation
- Service Optimization
- Service Provider Consulting
Service Improvement Action Plan
Clients and investors expect you to increase your value to them…day in and day out. So it’s natural to expect the same from your service providers. Like any close working association, third-party relationships can disappoint over time for a variety of reasons:
What causes this gap? A major cause is the inherent differences between service providers and service recipients. Service providers are efficiency oriented while service recipients are effectiveness oriented.
Service providers must relentlessly acknowledge and address this difference. If they don’t, your continued competitive success – and theirs – is on the line.
Sometimes only an expert outsider can identify and rectify the complex root causes of this gap. Everest Group consultants can help you develop an objective and pragmatic action plan to draw the parties closer together to shrink – if not eliminate – the gap. Sometimes the answer is to enhance the current relationship; other times we recommend alternative service delivery sources, both internal and external, in whole or in part.
Everest Group’s unique mix of in-house research and deep experience, which comes from a blend of seasoned advisors, top-tier management consultants and professionals with service delivery backgrounds, enables us to cut to the heart of the issues and develop an appropriate improvement plan. Our team works with you to design a course of action complete with clear milestones.
We work collaboratively with both parties to move quickly and efficiently from insight to action.
Everest Group’s Service Improvement Plan services include:
We apply the same rigor to internal as we do to external alternative service delivery options. Our goals always remain the same:
Rich Kabrt, Partner, Sourcing Advisory Practice
Rich Kabrt co-leads Everest Group’s Sourcing Advisory Practice with Betty Rhiger. Rich helps clients maximize their value from global services through data-driven and unbiased advice. As a creative yet practical strategist, Rich advises clients across industries to define the sourcing strategy that fits best, then works with the clients to determine a road map for implementation. The goal: to create an impactful operational reality that generates expanding benefits over time.
Rich, through the combined power of Everest Group research and consulting, assists clients with service strategies encompassing workforce optimization, outsourcing, internal shared services and Global In-house Centers.
Prior to Everest Group, Rich served as Director of Operations at the eBusiness Advisory firm Scient. He started his career as a strategic transformation consultant in technology-intensive industries at Booz, Allen & Hamilton, where he later served as Director of Operations for the largest industry practice and later the Asia-Pacific Japan region.