- Enterprise IT As-A-Service™
- Strategic Sourcing
- Business Transformation
- Service Optimization
- Service Provider Consulting
Service Improvement Action Plan
Clients and investors expect you to increase your value to them…day in and day out. So it’s natural to expect the same from your service providers. Like any close working association, third-party relationships can disappoint over time for a variety of reasons:
What causes this gap? A major cause is the inherent differences between service providers and service recipients. Service providers are efficiency oriented while service recipients are effectiveness oriented.
Service providers must relentlessly acknowledge and address this difference. If they don’t, your continued competitive success – and theirs – is on the line.
Sometimes only an expert outsider can identify and rectify the complex root causes of this gap. Everest Group consultants can help you develop an objective and pragmatic action plan to draw the parties closer together to shrink – if not eliminate – the gap. Sometimes the answer is to enhance the current relationship; other times we recommend alternative service delivery sources, both internal and external, in whole or in part.
Everest Group’s unique mix of in-house research and deep experience, which comes from a blend of seasoned advisors, top-tier management consultants and professionals with service delivery backgrounds, enables us to cut to the heart of the issues and develop an appropriate improvement plan. Our team works with you to design a course of action complete with clear milestones.
We work collaboratively with both parties to move quickly and efficiently from insight to action.
Everest Group’s Service Improvement Plan services include:
We apply the same rigor to internal as we do to external alternative service delivery options. Our goals always remain the same:
Betty Rhiger, Partner, Sourcing Advisory Practice
Betty Rhiger leads Everest Group’s Sourcing Advisory Practice with Todd Hintze. Betty possesses a unique mix of over 20 years of global services industry supply side and advisory expertise. She excels in creatively adapting traditional methodologies to help clients make informed decisions around their long-term strategies and objectives, delivery models and use of disruptive technologies. And her experience in working for service providers gives her the insider’s insights necessary to help clients fully understand third parties’ proposed solutions and negotiating strategies.
She is also adept at quickly sensing company cultures and adjusting her teams’ approaches to align with her clients. Her primary focuses are helping Canadian Global 1000 banking, financial services, energy and utilities companies achieve next generation IT and F&A process excellence.