“After more than a decade of achieving value through the offshore labour arbitrage model, one would think that mature organisations that have built GICs or captives, or organisations with extensive use of third-party outsourcing providers, would be at peace with the model. We expected them to move to a model of arbitrage plus automation, said Peter Bendor-Samuel, CEO of outsourcing advisory Everest Group, in a blog post last week.” Read More.
