Pinnacle Model™ Analysis

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Talent Strategy in Global In-house Centers (GICs) |
Pinnacle Model™ Analysis 2019

Shared Services Centers (SSCs) or Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their parent enterprises’ priorities. However, rapid advances in enterprises’ digital agendas are transforming GIC delivery and operating models. Consequently, the shared services talent models also are changing quickly. This research identifies and explains what Pinnacle, or best-in-class, delivery centers are doing differently as they embark on this fundament change – how they have built and orchestrated talent capabilities, the techniques they have implemented to enable talent model transformation, and the business outcomes they have delivered to their organizations

Complimentary Report | Talent Strategy in Global In-house Centers (GICs) | Pinnacle Model™ Analysis 2019

Download a complimentary excerpt of our analysis on understanding the talent journey of Pinnacle GICs that have developed a combination of differentiated capabilities along with driving superior outcomes