While the large market leads in Managed Service Provider (MSP) adoption, small and mid-market organizations (annual revenue of less than US$5 billion) are increasingly adopting it. These organizations now account for nearly half of all deals, with a likelihood of high future growth.
Once covering only temporary workers, Managed Service Provider (MSP) now encompasses more types of contingent workers, including Statement of Work (SoW) workers and independent contractors, positions originally managed by operations or business units.
Managed Service Provider (MSP) deals are increasingly including a wider variety of job families – senior management and professional positions now account for more than half of job families represented.
Some traditional providers are pioneering the offshore model of service delivery in Managed Service Provider (MSP), and the trend is likely to grow as new players (such as Recruitment Process Outsourcing (RPO) and Procurement Outsourcing (PO)) enter the market bringing delivery models they have used in other outsourcing areas.
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