RPO Gaining Traction in Emerging Markets | Market Insights™
August 28, 2015
Although the U.S. and the UK remain leading drivers of the global RPO market, emerging markets showed more single-country deal inclusion in 2014
Although the U.S. and the UK remain leading drivers of the global RPO market, emerging markets showed more single-country deal inclusion in 2014
While mature geographies retain the majority of market share, emerging geographies show significant growth
North America spends the most on BPO, but the bulk of future growth is expected to come from Continental Europe and APAC
Nearshore benefits continue to attract GICs as Europe overtook Asia for the first time in new center set-ups, with approximately a third of all GIC activity
In addition to the key source geographies of North America and Western Europe, MCPO providers are present in emerging markets as both source geographies and for offshoring
While North America and Europe are the largest markets, other regions are experiencing faster growth
Four value propositions drive Cali’s value as a service delivery location: cost savings, skilled and sustainable talent pool, principal city of western Colombia, robust enabling environment
Cali can play four distinct roles in companies’ regional service delivery networks: serving domestic demand, Latin American , North America, and as a spoke for regional hubs
Cali offers one of the lowest cost options in Latin America
Brazil, Mexico, Argentina most commonly included in Latin America RPO deals
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