Analytics Experts, Data Scientists in Demand | In the News
July 25, 2018
DEMAND for data scientists and analytics experts is on the rise as contact center companies embrace complex tasks.
In a press conference yesterday, Contact Center Association of the Philippines (CCAP) chairman Benedict Hernandez said the country has to play catch-up in terms of producing talents who are qualified to handle modern call center jobs as more industries cement their footing in the digital economy.
H. Karthik of the Everest Group said the supply-demand challenge is not peculiar to the Philippines as demands of customers globally are rapidly changing.
Karthik cited three trends happening in the global market—increased use of analytics, shift to higher-value jobs, and the rise of automated transactions.
